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We're here to help you find itThe ITIL® 4 Specialist: Create, Deliver, and Support (CDS) course equips IT professionals with the skills to design and manage end-to-end value streams for service delivery. Participants will explore key topics like team culture, workflow automation, value stream mapping, and effective work prioritization. The course covers practical applications, including managing live service restoration and enhancing user support processes. Through ITIL CDS training, learners gain expertise in leveraging technologies like AI, machine learning, and CI/CD to drive operational efficiency. Ideal for IT service managers and professionals, this course prepares candidates for the ITIL Create, Deliver, and Support exam, helping them implement strategies that optimize service value and improve customer satisfaction.
Successfully delivered 75 sessions for over 158 professionals
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USD
View Fees Breakdown
| Course Fee | 1,150 |
|
Total Fees (with exam) |
1,150 (USD) |
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
1. ITIL® 4 managing professional transitions ITIL® 4 Managing Professional Transitions and ITIL® 4 Specialist Create, Deliver, and Support are courses focused on IT service management Read More
To ensure you are well-prepared for the ITIL® 4 Specialist Create, Deliver and Support course and can derive maximum benefit from the content covered, the following are the minimum required prerequisites:
Remember, these prerequisites are intended to set the stage for an enriching learning experience, and not to discourage any potential learners. The course is designed to elevate your skill set in IT service management and to enhance your ability to create, deliver, and support IT services effectively.
| Exam Component | Details |
|---|---|
| Exam Name | ITIL® 4 Specialist: Create, Deliver and Support |
| Exam Type | Multiple Choice Questions (MCQs) |
| Total Questions | 40 |
| Passing Score | 70% (28 out of 40) |
| Exam Duration | 90 minutes |
| Language | English and other languages as per region |
| Exam Provider | AXELOS/PeopleCert |
| Exam Registration | Through PeopleCert's official website or accredited training organizations |
| Certification Validity | Renewed after every 3 Years |
| Recommended Training |
ITIL® 4 Specialist: Create, Deliver and Support Training Course |
The ITIL® 4 Specialist: Create, Deliver, and Support course equips learners with the knowledge to enhance IT service delivery by mastering service design, collaboration, value stream management, and effective team dynamics within IT service workflows.
Learning Objectives and Outcomes:
Module 1: Organization and Culture
Module 2: Effective Teams
Module 3: Information Technology to Create, Deliver and Support Service
Module 4: Value Stream
Module 5: Value Stream to Create, Deliver and Support Services
Module 6: Value Stream for User Support
Module 7: Prioritize and Manage Work
Module 8: Commercial and Sourcing Considerations
Advanced analytics refers to a broad range of techniques and tools used to analyze data beyond traditional business intelligence. This can include predictive analytics, machine learning, and data mining techniques. The goal is to uncover deeper insights, make predictions, or generate recommendations. Advanced analytics can help organizations improve decisions, optimize processes, and understand complex systems by analyzing current and historical data. It utilizes complex algorithms and software to evaluate big data and extensive datasets beyond what basic data analytics can handle, driving actionable insights and solving intricate business problems.
Robotic process automation (RPA) is a technology that uses software robots to automate repetitive tasks that were previously performed by humans. These tasks are highly rule-based and involve manipulating data, processing transactions, and triggering responses. RPA works across different software systems without the need for complex programming, making it an efficient tool to reduce workload, improve accuracy, and speed up processes. This automation allows employees to focus on more strategic, creative tasks, thereby increasing productivity and efficiency in business operations.
The shift-left approach in software development emphasizes early testing and continuous involvement of QA throughout the development process. By integrating testing from the beginning stages, teams can discover and address defects sooner, enhance quality, and reduce time to market. This methodology not only speeds up development cycles but also helps prevent major issues before software reaches production. By shifting left, developers and QA collaborate closely from the start, ensuring better outcomes and fewer surprises as the project progresses.
Commercial and sourcing models refer to the strategies and frameworks businesses use to manage and procure resources efficiently. These models guide organizations on how to effectively buy or acquire services, technology, and goods, considering cost, quality, and timely availability. They encompass various approaches from traditional buying to more dynamic methods like strategic partnerships or outsourcing, ensuring that the procurement of resources aligns with the company’s goals and market demands. These models are crucial for optimizing operational costs and enhancing service delivery in a competitive environment.
The ITIL® 4 Specialist: Create, Deliver, and Support course equips learners with the knowledge to enhance IT service delivery by mastering service design, collaboration, value stream management, and effective team dynamics within IT service workflows.
Learning Objectives and Outcomes:
Module 1: Organization and Culture
Module 2: Effective Teams
Module 3: Information Technology to Create, Deliver and Support Service
Module 4: Value Stream
Module 5: Value Stream to Create, Deliver and Support Services
Module 6: Value Stream for User Support
Module 7: Prioritize and Manage Work
Module 8: Commercial and Sourcing Considerations
