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Conflict Management Course Overview

Conflict Management Course Overview

The Conflict Management course is designed to equip learners with the skills and tools necessary to navigate and resolve conflicts effectively in both personal and professional settings. This comprehensive course covers a range of techniques and strategies for managing disputes, understanding the underlying causes of conflict, and fostering a positive environment for resolution.

Module 1 introduces the concept of conflict, encouraging learners to reflect on their experiences and identify common workplace issues. Module 2 delves into the Thomas-Kilmann Instrument, exploring various conflict-handling modes such as collaboration, compromise, and competition. In Module 3, participants learn how to create a conducive space for dialogue by neutralizing emotions and setting ground rules.

Module 4 focuses on identifying the root causes of conflicts and the importance of forgiveness, while Module 5 enhances communication skills vital for resolution, including active listening and the use of appropriate vocabulary. Lastly, Module 6 introduces the Chimp Paradox, a mind management model for understanding emotional responses in conflict situations.

This course is an essential part of conflict management training for employees, offering practical conflict management training courses that can transform the workplace by reducing tensions and fostering cooperation. With these skills, learners will be better equipped to handle disputes and maintain a harmonious work environment.

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Course Fee 850
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 850 (USD)
  • Live Training (Duration : 16 Hours)
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Course Prerequisites

Here are the minimum required prerequisites for successfully undertaking the Conflict Management course:


  • Basic understanding of communication principles and interpersonal dynamics.
  • Willingness to engage in self-reflection and personal growth.
  • Openness to learning and applying new conflict resolution strategies and techniques.
  • Some experience in a professional or organizational setting is helpful but not mandatory.
  • Ability to participate in discussions and role-playing exercises with fellow learners.
  • Readiness to explore and challenge one's own attitudes and behaviors towards conflict.
  • No specific academic qualifications or professional background is required.

Target Audience for Conflict Management

Koenig Solutions' Conflict Management course equips professionals with essential skills to address and resolve workplace disagreements constructively.


  • Human Resources Managers
  • Team Leaders and Supervisors
  • Project Managers
  • Department Heads
  • Customer Service Representatives
  • Operations Managers
  • Organizational Development Professionals
  • Corporate Trainers
  • Mediators and Conflict Resolution Specialists
  • Employee Relations Officers
  • Business Consultants
  • Company Executives and CEOs
  • Non-Profit Organization Leaders
  • Union Representatives
  • Staff Members aspiring for managerial roles


Learning Objectives - What you will Learn in this Conflict Management?

Introduction to Learning Outcomes:

This Conflict Management course equips participants with essential strategies and skills to resolve workplace disputes effectively, enhance communication, and build a positive team environment.

Learning Objectives and Outcomes:

  • Understand the nature of conflict and recognize the various types of day-to-day workplace conflicts.
  • Utilize the Thomas-Kilmann Conflict Mode Instrument (TKI) to assess conflict-handling styles, including collaboration, compromise, accommodation, competition, and avoidance.
  • Create a conducive environment for conflict resolution by neutralizing emotions, choosing the appropriate time and space, and establishing ground rules.
  • Identify and articulate personal and shared goals within conflict situations to find mutually beneficial resolutions.
  • Grasp the importance and benefits of effective conflict resolution in fostering a positive workplace.
  • Analyze conflicts to uncover root causes and engage in the process of forgiveness to move beyond past grievances.
  • Develop and apply Advanced Communication skills, including the 7 Cs of communication, active listening, and appropriate vocabulary usage.
  • Manage emotions effectively using the Circle of Concern, Influence, and Control, and learn the art of assertively saying no.
  • Explore the Chimp Paradox mind management model to understand emotional responses and improve self-regulation during conflicts.
  • Recognize the difference between healthy and unhealthy conflicts and learn strategies for third-party intervention when necessary.

Technical Topic Explanation

Thomas-Kilmann Instrument

The Thomas-Kilmann Instrument (TKI) is a widely recognized conflict resolution tool used in conflict management training. It helps individuals understand their preferred mode of dealing with conflicts, categorized into five styles: competing, collaborating, compromising, avoiding, and accommodating. Through conflict management online courses and assessments, professionals can earn a conflict resolution certification, enhancing their ability to manage interpersonal dynamics effectively. This self-assessment tool is valuable in conflict management certification programs, equipping learners with essential skills for navigating and resolving disputes in both personal and professional settings.

Chimp Paradox

The Chimp Paradox is a psychological model developed by Dr. Steve Peters, illustrating how our mind is structured and how we can manage it effectively. It describes our brain as comprising three main parts: the human, the chimp, and the computer. The "chimp" is our emotional machine which can act irrationally and impulsively, the "human" is our logical side, and the "computer" is the storage area for habits and automatic functions. Understanding and managing the chimp helps in tackling challenges such as conflict management, enhancing personal and professional relationships, and achieving greater self-control.

Target Audience for Conflict Management

Koenig Solutions' Conflict Management course equips professionals with essential skills to address and resolve workplace disagreements constructively.


  • Human Resources Managers
  • Team Leaders and Supervisors
  • Project Managers
  • Department Heads
  • Customer Service Representatives
  • Operations Managers
  • Organizational Development Professionals
  • Corporate Trainers
  • Mediators and Conflict Resolution Specialists
  • Employee Relations Officers
  • Business Consultants
  • Company Executives and CEOs
  • Non-Profit Organization Leaders
  • Union Representatives
  • Staff Members aspiring for managerial roles


Learning Objectives - What you will Learn in this Conflict Management?

Introduction to Learning Outcomes:

This Conflict Management course equips participants with essential strategies and skills to resolve workplace disputes effectively, enhance communication, and build a positive team environment.

Learning Objectives and Outcomes:

  • Understand the nature of conflict and recognize the various types of day-to-day workplace conflicts.
  • Utilize the Thomas-Kilmann Conflict Mode Instrument (TKI) to assess conflict-handling styles, including collaboration, compromise, accommodation, competition, and avoidance.
  • Create a conducive environment for conflict resolution by neutralizing emotions, choosing the appropriate time and space, and establishing ground rules.
  • Identify and articulate personal and shared goals within conflict situations to find mutually beneficial resolutions.
  • Grasp the importance and benefits of effective conflict resolution in fostering a positive workplace.
  • Analyze conflicts to uncover root causes and engage in the process of forgiveness to move beyond past grievances.
  • Develop and apply Advanced Communication skills, including the 7 Cs of communication, active listening, and appropriate vocabulary usage.
  • Manage emotions effectively using the Circle of Concern, Influence, and Control, and learn the art of assertively saying no.
  • Explore the Chimp Paradox mind management model to understand emotional responses and improve self-regulation during conflicts.
  • Recognize the difference between healthy and unhealthy conflicts and learn strategies for third-party intervention when necessary.

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